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Hire the right people.
2. Hire enough of them.
3. Treat them right.
4. Give them the time they need to do a great job.
Pursue and maximize use of experienced retail employees.

Use activity-based management to create realistic work schedules.
Limit the amount of employees Retail District Managers manage so they can effectively train and support their retail team members.
Audit retail conditions daily. This helps us to identify training needs and to identify opportunities to give our associates positive feedback.